سياسة الاستبدال والاسترجاع

The order cannot be canceled without any shipping costs except in the case of cancellation before execution and preparation of the order (within the first hour after the order), and the amount will be refunded after deducting the electronic payment gateway fees, or Tamara or Tapy. -Products cannot be returned or exchanged unless the product does not match the description on the website or you received the wrong product within three days of receiving the order. -In case of wanting to exchange or return the product, provided that it is not from occasion products, heaters, distributions, traditional furniture, or wicker products to preserve public health (use and return), and that there is no damage or antique products or fragile products like glass, pottery, porcelain, etc., as they are prone to breakage and damage during return shipping, and provided that the product has not been used and is in its original packaging. Also, you will bear the costs of shipping or delivery both ways, packaging and handling fees of 20 riyals, and the electronic payment gateway fees or Tamara or Tapy. The management's approval is required by contacting us via email ([email protected]) with an explanation of the reason, within three days of receiving the order. -If the order was delivered to the shipping company before the cancellation request was received, or if the customer did not receive the order from the shipping company due to reasons attributable to the customer, and the shipping company returned the shipment to our warehouse, a fee of 20 riyals plus shipping costs and the electronic payment gateway fees or Tamara or Tapy will be deducted from the amount refunded to the customer. The company is not responsible for returned orders if we are not contacted within 30 days from the date of return.